Terms & Conditions
How will you know when your wines are coming?
Walsh & Sons ships using Australia Post, who will provide you with an email which includes tracking details to let you know when your wine is on its way. Please allow ten working days for delivery.
What happens if no one is available to accept delivery?
A card will be left at your address and you will be able to collect your wines from your local Australia Post depot. Please keep in mind if your wines are left at either of these destinations, they may be exposed to heat and could potentially become damaged. We encourage you to collect them as soon as you can!
What happens if delivery is damaged or lost?
In the event that the wines are damaged or lost during delivery, please contact Walsh & Sons within 10 working days giving reasonable particulars of any such alleged damage or partial loss, including photographic evidence. The purchaser acknowledges and agrees that no claim whatsoever shall be accepted by Walsh & Sons for any damage to or loss of wines which occurred during transit where notice is not provided within this period. On accepting the purchaser’s claim, Walsh & Sons will, at its discretion, will replace or refund the goods and pay for any additional delivery charges.
Walsh & Sons Wine Club SUBSCRIPTION
The Walsh & Sons Wine Club is operated by Walsh & Sons Vignerons at 5962 Caves Road, Margaret River. To join the Wine Club, you must be 18 years of age or over, be a resident of and living in Australia and agree to the terms and conditions set out below. Shipments are for Members’ personal consumption only and must not be used for retail sale or shipped internationally with intent to sell to businesses or individuals.
Walsh & Sons reserves the right to request verification of age, identity, residential address of Members and any other information relevant to Membership or participation in the Wine Club. Verification is at the discretion of Walsh & Sons, whose decision is final.
The Wine Club is a subscription service. By joining, Members acknowledge that their wine shipments will be automatically charged to their nominated credit card at the time of shipment. To qualify for Wine Club membership, customers are required to sign up to for minimum three annual shipments of six bottles. Wine selection can be customised.
Members can expect delivery within 12 working days of their credit card being charged.
Walsh & Sons will provide Members with a two weeks notice before the shipment is processed, where they have the opportunity to update details or change wine selection.
Walsh & Sons will send Members an email two days before payment will be charged, upon which your shipment will be prepared for delivery.
Members can cancel club membership any time, however this will also cancel all club pricing benefits.
Walsh & Sons’ club pricing applies to cellar door prices for standard format (750ml) Walsh & Sons wines, pantry items, Farm House meats and Merchandise only. Club pricing cannot be used in conjunction with any other offers.
Walsh & Sons reserves the right, at its sole discretion, to vary the products that are included in club benefits and pricing.
Prices, selections, vintages and dates are subject to change.
Customers who skip 2 shipments within a year will have the authenticity of their Walsh & Sons membership reviewed.
Customers who intentionally sign up to the Walsh & Sons shipments, purchase wine at club pricing and then cancel their shipments will have the authenticity of their Walsh & Sons membership reviewed.
All Shipments must be delivered to the Member, or another adult person at the delivery address who undertakes to accept the Shipment on the Member’s behalf, or in accordance with the Member’s instructions. Anyone at the Member’s delivery address who receives the Shipment will be presumed by Walsh & Sons to be authorised to receive the Shipment on the Member’s behalf. Walsh & Sons may request that the person who receives the Shipment at the Delivery Address provide satisfactory evidence of proof of age to the person responsible for delivery of the Shipment. Walsh & Sons will refuse to deliver the Shipment if the person receiving the Shipment is unable or unwilling to provide evidence of proof of age. The Shipment will not be delivered to persons under the age of 18 years or to persons who fail to provide proof of age satisfactory to Walsh & Sons that the person is aged 18 years or over.
Upon delivery of the Shipments, all risk and title shall pass to the Member and the Member shall bear the risk of any loss, damage or deterioration of or to the goods from such time.
In the event that the Shipments are damaged or lost during transit, the Member must, within 14 working days of delivery of the goods, contact Walsh & Sons giving reasonable particulars of any such alleged damage or partial loss, including photographic evidence. The Member acknowledges and agrees that no claim whatsoever shall be accepted by Walsh & Sons for any damage to or loss of Shipments which occurred during transit where notice is not provided within this period. On accepting the Member’s claim, Walsh & Sons will, at its discretion, replace or refund the goods and pay for any additional delivery charges.
The member understands that it is their responsibility to inform Walsh & Sons of any change in address and delivery details. Charges incurred with recovery of wines to an old or incorrect address will be the responsibility of the member.
If a wine is found to be faulty, Walsh & Sons will be happy to offer a replacement or refund. Please send an email to [email protected] or call us on 08 9757 9176 to notify us of any damages, incorrect orders or faults and arrange for the replacement or return of the product. Once the details or wine/s are received we will assess the situation or wine fault and refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges.
Walsh & Sons reserves the right, at its sole discretion, to vary the terms and conditions. Should Walsh & Sons vary the terms and conditions of the Wine Club, it will notify the Member via the email address provided by the Member. Your continued participation in the Wine Club after such notification will constitute your deemed acceptance of such variations.
Prices are subject to alteration. We endeavour to update the website prices whenever a change takes place. All wines are offered subject to availability and remain the property of Walsh & Sons Vignerons until payment is received in full. 10% GST payable on shipments within Australia is included in the prices.
All Walsh & Sons wine purchases must be used for personal consumption, and not used for retail sale or shipped internationally with intent to sell to businesses or individuals. Walsh & Sons wines are for consumption in country of purchase (Australia) and are not to be shipped to international destinations with intent to profit. Walsh & Sons reserves the right to refuse orders that do not comply with terms of sale. For trade queries, please email [email protected] for support.
Although we will make all reasonable efforts to ensure events will run as scheduled, Walsh & Sons reserves the right to make any necessary changes to events, including cancellation, where required. If an event is cancelled, a refund will be provided. Any other costs including flights and accommodation will not be covered.
Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s our policy for your booking:
- Tasting fees are charged at check-in at the cellar door
- Tasting fees per guest are complimentary for 1+ bottle purchase per guest. Complimentary for Club members – log in and the discount will apply automatically.
- Cancellations or amendments to your booking can be made without charge by emailing [email protected] or calling (08) 9757 9176
- Did an emergency or natural disaster disrupt your reservation? Get in touch, we’ll do what we can.